Money Ridiculous reason retiree's car insurance was rejected

We all know the frustration of dealing with unreasonable sales people, suppliers or government departments on the phone line.

But David Hanison’s experience takes the cake.

He’s a loyal, long term customer, but even that meant little to the people down the other end of the phone line.

On the surface it just shouldn’t have been that hard.

© 9news However, he could not get his new second-hand car insured because of this dent. David upgraded his old car to a second-hand car that was not so old.

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Home » Auto Parts » 5 Reasons your car insurance rejected a repair estimate. By blogsadmin | Posted in Auto Parts, Auto Repair on Tuesday, January 19th, 2016 at 3:24 pm. Why Did My Car Insurance Reject Repairs.

Car insurance companies make a habit of low-balling their cash offer, understating the car ’ s condition with imaginary quibbles about paint chips and dings. 9. Car Insurance – High Rates, Low Deductible.

So when he rang his insurer Coles to give them the details he was very honest. In fact, too honest, he now thinks.

He told them about the tiny dent on the bottom of a rear door. Possibly from a trolley at a supermarket.

© 9news Coles told David his car was uninsurable because of pre-existing damage. He told them he was going to get it fixed at one of those dent removal places for about $80.

But he was refused and told the car was damaged and uninsurable.

Now, we’re talking about a dent so tiny it is like a pin head. It took me a few seconds to find it.

But in the eyes of Coles it was pre-existing damage.

I’m no car expert but I would think most cars that are a few years old have stone chips and perhaps the odd little dent from a shopping centre car park.

David asked to speak to a supervisor and was told they wouldn't cover him.

He asked to speak to the underwriter. No again.

This was madness, he told them. But they wouldn’t budge.

So he rang another insurer and guess what? Not a problem, he was told. All cars have little cosmetic blemishes.

And so Coles has now lost a long term multi-policy customer.