Australia Queensland Rail apologises after lengthy delays for passengers

14:31  08 july  2018
14:31  08 july  2018 Source:   9news.com.au

Train network delays, buses called in after overhead-line issues

  Train network delays, buses called in after overhead-line issues All south-east Queensland trains are delayed up to 20 minutes and replacement buses are delayed up to an hour.A Queensland Rail spokeswoman said the power issues began at about 8.30pm on Saturday between Central and Roma Street stations in Brisbane and were still affecting the network on Sunday.

Almost 60 passengers were left trapped underground after a fault caused by one of Queensland Rail ’s New Generation Rollingstock trains damaged power lines, leading to widespread delays . QR has apologised to customers.

Queensland Rail , also known as QR, is a railway operator in Queensland , Australia. Owned by the Queensland Government, Queensland Rail operates suburban and long-distance passenger services. It also owns and maintains approximately 8,000 kilometres of track in Queensland .

Queensland Rail's been forced to once again apologise to commuters after nearly 24 hours of frustrating delays and cancellations.

The chaos was caused by a fault in overhead power lines forcing an airport bound New Generation Rollingstock to break down at Central station overnight.

Passengers on board the train at 9pm were trapped inside for more than an hour.

a train on a steel track: A fault in overhead powerlines sparked the delays. (9NEWS) © Provided by Nine Digital Pty Ltd A fault in overhead powerlines sparked the delays. (9NEWS)

"They were able to safely evacuate 59 passengers off the train without incident" Acting Senior Sergeant Peter Venz from Queensland Police told 9NEWS.

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"Police officers I believe came on they were handing out water and stuff," one commuter said. 

Crews worked throughout the night and into today replacing more than a kilometre of damaged powerlines.

But the delays continued this morning and into the afternoon.

a large long train on a steel track: Queensland Rail has apologised for the lengthy cancellations overnight. (9NEWS) © Provided by Nine Digital Pty Ltd Queensland Rail has apologised for the lengthy cancellations overnight. (9NEWS)

All services in and out of the city were delated by up to an hour, while majority of the lines on Brisbane's south side were shut down.

Only express routes to and from the Gold Coast and Cleveland were able to operate, skipping dozens of stops.

Many were forced to catch an express from the City to Moorooka and then jump on a replacement bus to travel back to their desired stop.

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Premier Annastacia Palaszczuk is calling for Queensland Rail to apologise to every passenger left trapped on a train for almost three hours but stopped short of calling for heads to The incident comes just two weeks after a possum caused a fault that delayed trains across the south-east rail network.

Network Rail has apologised to passengers after fresh delays hit the UK’s busiest railway station on the day that long-running engineering works were completed. Chief executive Mark Carne said London Waterloo was fully reopened “a little bit later than planned” following a signalling problem that closed

"I had to wait at a train station on the other side of town just to get to Moorooka to find out that I had to switch at Moorooka to get to Woolloongabba so I can open business for the day," one man told us.

"Went to catch a train to go to Dutton Park but unfortunately I caught the express all the way to Roma Street so now I got to wait for a bus," another said.

Commuters today told us they weren't just angry about the delays but also angry about the lack of communication from Queensland Rail and Translink, with many not knowing about the delays and cancellations until it was too late.

a group of people posing for the camera: Dozens of commuters were stranded. (9NEWS) © Provided by Nine Digital Pty Ltd Dozens of commuters were stranded. (9NEWS)

"If we had of known earlier i would've made other arrangements to get into work."

Queensland Rail apologised to all commuters in a statement to 9NEWS. 

"Crews are working as quickly as possible to repair the damage and services have been restored through to Roma Street station.

"We apologise to our customers who have been impacted by this issue.  Repairs are continuing today and we ask that people allow additional travel time if travelling through the inner city area. 

"At this stage, full services are expected to be restored for tomorrow's morning peak period and we will keep our customers updated as repairs continue.

"Our first priority is safely repairing the damage to overhead power lines and restoring full services for our customers.  Investigations will be undertaken to determine the cause of the issue."


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